We accept Visa and Mastercard. All card transactions are securely processed and we will not retain any sensitive data for your protection. If you do not have any credit card, please contact us and we can arrange for a different payment method for you. Once your payment has been successfully processed, you will receive an order confirmation email usually within 30 minutes. Please check both your email inbox and spam mail box. You can also check whether your payment is successful by logging into your account and checking your order status.
If your order did not go through or payment is declined or unsuccessful, do not worry as no payment will be taken. The main reasons why your card payment is declined or unsuccessful are:
-Incorrect Details (the cardholder name, number, expiry and security code must match your credit/debit card)
-Insufficient Funds (please check that you have enough funds in your card account)
-Denied by Bank (please contact your bank to authorize this transaction)
-Incorrect Billing Address (please check that your billing address matches the address you have your bank)
-Internet Connection Error (slow or unstable internet connection might cause the transaction process to time out.
Please check all of the above possible reasons or use another card if you have. You can also try to use a different browser and clear cookies before attempting payment again. If your payment is still declined or unsuccessful, please contact your bank. You can also contact us if you like us to arrange a different payment method for you.